[{"data":1,"prerenderedAt":639},["ShallowReactive",2],{"qa-pagelist-placing-order":3,"qa-sidebar-qualitylist":60},[4,13,19,25,33,40,48,53],{"id":5,"classUrl":6,"url":7,"keyword":8,"description":8,"questionTitle":9,"media":8,"reply":8,"sortNo":10,"related":8,"createTime":11,"publishDate":12},"2070086809156587522","orders-shipping","place-an-order",null,"How do I place an order?",1,"2026-06-25 03:08:50","2026\u002F06\u002F25",{"id":14,"classUrl":6,"url":15,"keyword":8,"description":8,"questionTitle":16,"media":8,"reply":8,"sortNo":17,"related":8,"createTime":18,"publishDate":12},"2070086999804481538","modify-my-order-after-placing","Can I modify my order after placing it?",2,"2026-06-25 03:09:36",{"id":20,"classUrl":6,"url":21,"keyword":8,"description":8,"questionTitle":22,"media":8,"reply":8,"sortNo":23,"related":8,"createTime":24,"publishDate":12},"2070087173436084225","need-an-account-to-place-an-order","Do I need an account to place an order?",3,"2026-06-25 03:10:17",{"id":26,"classUrl":6,"url":27,"keyword":8,"description":28,"questionTitle":29,"media":8,"reply":8,"sortNo":30,"related":8,"createTime":31,"publishDate":32},"1734814591062945794","change-order","Changes are possible before artwork approval. Once production begins, changes may require a re-order fee. Contact support immediately.","Can I Change My Order After Placing It?",6,"2023-12-12 21:56:44","2023\u002F12\u002F12",{"id":34,"classUrl":6,"url":35,"keyword":8,"description":36,"questionTitle":37,"media":8,"reply":8,"sortNo":38,"related":8,"createTime":39,"publishDate":32},"1734814692862898177","using-previous-design","Visit our 'Custom Quote' page, fill out the form with your specs (size, material, quantity), and we'll reply shortly with a price.","How Do I Request A Custom Quote?",7,"2023-12-12 21:57:09",{"id":41,"classUrl":6,"url":42,"keyword":8,"description":43,"questionTitle":44,"media":8,"reply":8,"sortNo":45,"related":8,"createTime":46,"publishDate":47},"1930904210340102146","minimum-quantity","Our MOQ starts as low as 100 units for many products like pouches and boxes. Check specific product pages for details.","What Is The Minimum Order Quantity (MOQ)?",14,"2025-06-06 01:26:53","2025\u002F06\u002F06",{"id":49,"classUrl":6,"url":50,"keyword":8,"description":36,"questionTitle":37,"media":8,"reply":8,"sortNo":51,"related":8,"createTime":52,"publishDate":32},"1734840406249091073","custom-quote",23,"2023-12-12 23:39:19",{"id":54,"classUrl":6,"url":55,"keyword":8,"description":56,"questionTitle":57,"media":8,"reply":8,"sortNo":58,"related":8,"createTime":59,"publishDate":32},"1734840932604882945","request-customer-support","Need help placing an order? Contact our support team via live chat or email. We are here to guide you through the process.","How Can I Request Customer Support?",27,"2023-12-12 23:41:25",[61,199,377,416,476,592],{"id":62,"name":63,"title":63,"url":6,"keyword":8,"description":64,"iconUrl":65,"children":66,"question":8},"1686679702157701121","Orders & Shipping","Learn how to place orders, track shipments, and explore shipping options for custom pouches, labels, and boxes.","https:\u002F\u002Fgzbyus.oss-us-east-1.aliyuncs.com\u002Fupload\u002F20260626\u002F25117fa9c8aa94d7ffc901b7deccfe78.webp",[67,81,171],{"id":68,"name":69,"title":8,"url":70,"keyword":8,"description":8,"iconUrl":71,"children":8,"question":72},"1927627323819003906","Placing an Order","placing-order","https:\u002F\u002Fgzbyus.oss-us-east-1.aliyuncs.com\u002Fupload\u002F20260626\u002Fa712bd94b36ced41fd5608b37fe36249.webp",[73,74,75,76,77,78,79,80],{"id":5,"classUrl":6,"url":7,"keyword":8,"description":8,"questionTitle":9,"media":8,"reply":8,"sortNo":10,"related":8,"createTime":11,"publishDate":8},{"id":14,"classUrl":6,"url":15,"keyword":8,"description":8,"questionTitle":16,"media":8,"reply":8,"sortNo":17,"related":8,"createTime":18,"publishDate":8},{"id":20,"classUrl":6,"url":21,"keyword":8,"description":8,"questionTitle":22,"media":8,"reply":8,"sortNo":23,"related":8,"createTime":24,"publishDate":8},{"id":26,"classUrl":6,"url":27,"keyword":8,"description":28,"questionTitle":29,"media":8,"reply":8,"sortNo":30,"related":8,"createTime":31,"publishDate":8},{"id":34,"classUrl":6,"url":35,"keyword":8,"description":36,"questionTitle":37,"media":8,"reply":8,"sortNo":38,"related":8,"createTime":39,"publishDate":8},{"id":41,"classUrl":6,"url":42,"keyword":8,"description":43,"questionTitle":44,"media":8,"reply":8,"sortNo":45,"related":8,"createTime":46,"publishDate":8},{"id":49,"classUrl":6,"url":50,"keyword":8,"description":36,"questionTitle":37,"media":8,"reply":8,"sortNo":51,"related":8,"createTime":52,"publishDate":8},{"id":54,"classUrl":6,"url":55,"keyword":8,"description":56,"questionTitle":57,"media":8,"reply":8,"sortNo":58,"related":8,"createTime":59,"publishDate":8},{"id":82,"name":83,"title":8,"url":84,"keyword":8,"description":8,"iconUrl":85,"children":8,"question":86},"1927627323819003907","Shipping & Delivery","shipping-delivery","",[87,93,98,103,108,113,119,124,131,137,143,150,157,164],{"id":88,"classUrl":6,"url":89,"keyword":8,"description":90,"questionTitle":91,"media":8,"reply":8,"sortNo":10,"related":8,"createTime":92,"publishDate":8},1690971487216,"shipping-options","We offer Express (DHL\u002FUPS\u002FFedEx), Air Freight, and Sea Freight. Choose the best shipping method based on your budget and timeline.","What Shipping Options Are Available?","2023-08-02 03:18:07",{"id":94,"classUrl":6,"url":95,"keyword":8,"description":8,"questionTitle":96,"media":8,"reply":8,"sortNo":10,"related":8,"createTime":97,"publishDate":8},"2070087374162890753","how-long-does-shipping-take","How long does shipping take?","2026-06-25 03:11:05",{"id":99,"classUrl":6,"url":100,"keyword":8,"description":8,"questionTitle":101,"media":8,"reply":8,"sortNo":10,"related":8,"createTime":102,"publishDate":8},"2070087862316961794","how-can-I-track-my-order",":How can I track my order?","2026-06-25 03:13:01",{"id":104,"classUrl":6,"url":105,"keyword":8,"description":8,"questionTitle":106,"media":8,"reply":8,"sortNo":17,"related":8,"createTime":107,"publishDate":8},"2070087501954945025","do-you-ship-internationally","Do you ship internationally?","2026-06-25 03:11:35",{"id":109,"classUrl":6,"url":110,"keyword":8,"description":8,"questionTitle":111,"media":8,"reply":8,"sortNo":17,"related":8,"createTime":112,"publishDate":8},"2070088054248312834","my-tracking-number-is-not-updating","My tracking number is not updating. What should I do","2026-06-25 03:13:47",{"id":114,"classUrl":6,"url":115,"keyword":8,"description":116,"questionTitle":117,"media":8,"reply":8,"sortNo":23,"related":8,"createTime":118,"publishDate":8},"1704487074133487618","expedited-shipping","Yes, select 'Express Shipping' at checkout for faster delivery. We also offer rush production services for urgent deadlines.","Can I Request Expedited Shipping?","2023-09-20 06:26:01",{"id":120,"classUrl":6,"url":121,"keyword":8,"description":8,"questionTitle":122,"media":8,"reply":8,"sortNo":23,"related":8,"createTime":123,"publishDate":8},"2070087641126146049","how-is-my-order-packaged","How is my order packaged?","2026-06-25 03:12:09",{"id":125,"classUrl":6,"url":126,"keyword":8,"description":127,"questionTitle":128,"media":8,"reply":8,"sortNo":129,"related":8,"createTime":130,"publishDate":8},"1734814449547128833","place-order-online","Select your product, choose specifications, upload your artwork, and checkout. Our team will send a free proof for approval.","How Do I Place A Custom Order Online?",5,"2023-12-12 21:56:11",{"id":132,"classUrl":6,"url":133,"keyword":8,"description":134,"questionTitle":135,"media":8,"reply":8,"sortNo":45,"related":8,"createTime":136,"publishDate":8},"1930905930969432065","delivery-time","Delivery time depends on the shipping method: Express (3-5 days), Air Freight (7-12 days), or Sea Freight (25-35 days).","How Long Does Delivery Take?","2025-06-06 01:33:43",{"id":138,"classUrl":6,"url":139,"keyword":8,"description":140,"questionTitle":141,"media":8,"reply":8,"sortNo":45,"related":8,"createTime":142,"publishDate":8},"1930906834216992770","change-the-shipping-address","Yes, if the order hasn't shipped yet. Contact support immediately. Once shipped, address changes may incur carrier fees.","Can I Change Shipping Address After Ordering?","2025-06-06 01:37:18",{"id":144,"classUrl":6,"url":145,"keyword":8,"description":146,"questionTitle":147,"media":8,"reply":8,"sortNo":148,"related":8,"createTime":149,"publishDate":8},"1930906389046149121","worldwide-shipping","Yes, we ship custom packaging globally. We can handle documentation for customs to ensure smooth delivery to your country if you need.","Do You Ship Internationally?",15,"2025-06-06 01:35:32",{"id":151,"classUrl":6,"url":152,"keyword":8,"description":153,"questionTitle":154,"media":8,"reply":8,"sortNo":155,"related":8,"createTime":156,"publishDate":8},"1734823955022786561","calculate-shipping-charges","Shipping costs are calculated based on package weight, dimensions, destination, and the shipping method selected at checkout.","How Do You Calculate Shipping Charges?",20,"2023-12-12 22:33:57",{"id":158,"classUrl":6,"url":159,"keyword":8,"description":160,"questionTitle":161,"media":8,"reply":8,"sortNo":162,"related":8,"createTime":163,"publishDate":8},"1734824943968366593","blind-shipping","Yes, we offer blind shipping (white label) services where we remove our branding from the package for resellers and agencies.","Do You Offer Blind Shipping?",21,"2023-12-12 22:37:53",{"id":165,"classUrl":6,"url":166,"keyword":8,"description":167,"questionTitle":168,"media":8,"reply":8,"sortNo":169,"related":8,"createTime":170,"publishDate":8},"1734853967520247810","partner-for-delivery","We partner with trusted logistics providers like DHL, UPS, and FedEx to ensure your custom packaging arrives safely and on time.","Which Delivery Partners Do You Use?",26,"2023-12-13 00:33:13",{"id":172,"name":173,"title":8,"url":174,"keyword":8,"description":8,"iconUrl":85,"children":8,"question":175},"1927627323819003908","Order Tracking","order-tracking",[176,181,187,193],{"id":177,"classUrl":6,"url":178,"keyword":8,"description":8,"questionTitle":179,"media":8,"reply":8,"sortNo":23,"related":8,"createTime":180,"publishDate":8},"2070313307322978305","what-does-each-tracking-status-mean","What does each tracking status mean?","2026-06-25 18:08:52",{"id":182,"classUrl":6,"url":183,"keyword":8,"description":184,"questionTitle":185,"media":8,"reply":8,"sortNo":45,"related":8,"createTime":186,"publishDate":8},"1930911953587322881","tracking-order","Once your order ships, you will receive an email with a tracking number. You can also track the status in 'My Account'.","How Can I Track My Order?","2025-06-06 01:57:39",{"id":188,"classUrl":6,"url":189,"keyword":8,"description":190,"questionTitle":191,"media":8,"reply":8,"sortNo":45,"related":8,"createTime":192,"publishDate":8},"1930912244089012225","parcel-lost","If your parcel is lost, contact us immediately with your order number. We will open an investigation with the shipping carrier","What Should I Do If My Parcel Is Lost?","2025-06-06 01:58:48",{"id":194,"classUrl":6,"url":195,"keyword":8,"description":196,"questionTitle":197,"media":8,"reply":8,"sortNo":45,"related":8,"createTime":198,"publishDate":8},"1930912508690874369","order-status","Processing' means reviewing artwork. 'In Production' means printing has started. 'Shipped' means your order is on the way.","What Does My Order Status Mean?","2025-06-06 01:59:51",{"id":200,"name":201,"title":202,"url":203,"keyword":8,"description":204,"iconUrl":8,"children":205,"question":8},"1686680134229733377","Product & Customization","Product & Customization Help","product-customization","Get details on design file requirements, packaging materials, finishes, and customization options for your printing projects.\n\n",[206,290,307,330],{"id":207,"name":208,"title":8,"url":209,"keyword":8,"description":8,"iconUrl":8,"children":8,"question":210},"1927627856474640386","Design & File Upload","design-file-upload",[211,217,224,231,238,244,250,256,262,269,276,283],{"id":212,"classUrl":203,"url":213,"keyword":8,"description":214,"questionTitle":215,"media":8,"reply":8,"sortNo":10,"related":8,"createTime":216,"publishDate":8},"1704486793056399361","design-file-images-type","For high-quality print results, we recommend a minimum resolution of 300 DPI (dots per inch) at the actual print size.","What Image Resolution Is Best For Printing?","2023-09-20 06:24:54",{"id":218,"classUrl":203,"url":219,"keyword":8,"description":220,"questionTitle":221,"media":8,"reply":8,"sortNo":222,"related":8,"createTime":223,"publishDate":8},"1734816702479773697","printed-artwork-colors","Screen colors (RGB) differ from print (CMYK). We aim for 90%+ accuracy but recommend using Pantone (PMS) codes for critical color matching.","Will Printed Colors Match My Screen?",9,"2023-12-12 22:05:08",{"id":225,"classUrl":203,"url":226,"keyword":8,"description":227,"questionTitle":228,"media":8,"reply":8,"sortNo":229,"related":8,"createTime":230,"publishDate":8},"1734817183126040577","rgb-into-cmyk","We can convert RGB to CMYK, but slight color shifts may occur. We recommend designing in CMYK mode for the best color accuracy.","My File Is In RGB. Can You Convert To CMYK?",10,"2023-12-12 22:07:02",{"id":232,"classUrl":203,"url":233,"keyword":8,"description":234,"questionTitle":235,"media":8,"reply":8,"sortNo":236,"related":8,"createTime":237,"publishDate":8},"1734817303456428033","improve-the-imgae-quality","Use vector formats (AI, PDF) whenever possible. For photos, ensure they are 300 DPI. Avoid scaling up low-resolution web images.","How To Improve Image Quality For Printing?",11,"2023-12-12 22:07:31",{"id":239,"classUrl":203,"url":240,"keyword":8,"description":241,"questionTitle":242,"media":8,"reply":8,"sortNo":45,"related":8,"createTime":243,"publishDate":8},"1734818750961070081","proof-info","A proof is a preview of your artwork before mass production. It allows you to check content, bleed, trim lines, and colors to prevent errors.","What Is A Proof? (Digital vs Physical)","2023-12-12 22:13:16",{"id":245,"classUrl":203,"url":246,"keyword":8,"description":247,"questionTitle":248,"media":8,"reply":8,"sortNo":45,"related":8,"createTime":249,"publishDate":8},"1930914358177611778","upload-multiple-designs","Yes, you can order multiple versions (SKUs). Please select the total quantity and specify the number of design versions during checkout.","Can I Upload Multiple Designs In One Order?","2025-06-06 02:07:12",{"id":251,"classUrl":203,"url":252,"keyword":8,"description":253,"questionTitle":254,"media":8,"reply":8,"sortNo":148,"related":8,"createTime":255,"publishDate":8},"1930913839082160129","file-formats-accept","We prefer vector files like AI, PDF, and EPS. We also accept high-resolution PSD, JPG, and PNG files. Please outline fonts and embed images.","What File Formats Do You Accept?","2025-06-06 02:05:09",{"id":257,"classUrl":203,"url":258,"keyword":8,"description":259,"questionTitle":260,"media":8,"reply":8,"sortNo":148,"related":8,"createTime":261,"publishDate":8},"1930914087145881602","templates-for-products","Yes, we provide free downloadable dieline templates for all our standard sizes. Use them to ensure your artwork fits the safe zone and bleed","Do You Offer Templates For Pouches & Labels?","2025-06-06 02:06:08",{"id":263,"classUrl":203,"url":264,"keyword":8,"description":265,"questionTitle":266,"media":8,"reply":8,"sortNo":267,"related":8,"createTime":268,"publishDate":8},"1734819012794691585","charge-proof","Digital proofs are 100% free with every order. Physical hard-copy proofs (mockups) are available for an additional fee depending on the product.","Do You Charge Extra For The Proof?",16,"2023-12-12 22:14:19",{"id":270,"classUrl":203,"url":271,"keyword":8,"description":272,"questionTitle":273,"media":8,"reply":8,"sortNo":274,"related":8,"createTime":275,"publishDate":8},"1734819521194668033","print-template-usage","Download the PDF\u002FAI template, place your design on the 'Artwork' layer, ensure background extends to the 'Bleed' line, and save as PDF.","How To Use A Print Template?",17,"2023-12-12 22:16:20",{"id":277,"classUrl":203,"url":278,"keyword":8,"description":279,"questionTitle":280,"media":8,"reply":8,"sortNo":281,"related":8,"createTime":282,"publishDate":8},"1734819577951989761","free-print-templates","Yes, all our dieline templates are completely free to download. They help you create print-ready files with correct dimensions and bleed.","Are The Print Templates Free?",19,"2023-12-12 22:16:33",{"id":284,"classUrl":203,"url":285,"keyword":8,"description":286,"questionTitle":287,"media":8,"reply":8,"sortNo":288,"related":8,"createTime":289,"publishDate":8},"2020011379643170817","custom-packaging-design-help-no-design-file","Yes. We provide free dielines and basic design support. Send us your logo and ideas, and our team will help turn them into production-ready packaging.","I Don’t Have a Design File — Can You Help?",34,"2026-02-06 21:46:58",{"id":291,"name":292,"title":8,"url":293,"keyword":8,"description":8,"iconUrl":8,"children":8,"question":294},"1927627856478834689","Materials & Finishes","materials-finishes",[295,301],{"id":296,"classUrl":203,"url":297,"keyword":8,"description":298,"questionTitle":299,"media":8,"reply":8,"sortNo":45,"related":8,"createTime":300,"publishDate":8},"1930916379790196738","material-options","We offer a wide range including cardboard, corrugated, Kraft, holographic, clear, and biodegradable materials for pouches, boxes, and labels.","What Material Options Do You Offer?","2025-06-06 02:15:14",{"id":302,"classUrl":203,"url":303,"keyword":8,"description":304,"questionTitle":305,"media":8,"reply":8,"sortNo":45,"related":8,"createTime":306,"publishDate":8},"1930916859253669890","eco-friendly-material","Yes, we offer FDA-compliant food-safe materials and eco-friendly options, including recyclable Kraft paper and compostable pouches.","Are Your Materials Food-Safe Or Eco-Friendly?","2025-06-06 02:17:09",{"id":308,"name":309,"title":8,"url":310,"keyword":8,"description":8,"iconUrl":8,"children":8,"question":311},"1927627856478834690","Samples & Proofing","samples-proofing",[312,318,324],{"id":313,"classUrl":203,"url":314,"keyword":8,"description":315,"questionTitle":316,"media":8,"reply":8,"sortNo":45,"related":8,"createTime":317,"publishDate":8},"1930917067576360961","printed-sample","Yes! You can order a sample pack of our previous work (pay shipping only) or request a custom printed prototype of your specific design.","Can I Get A Printed Sample Before Ordering?","2025-06-06 02:17:58",{"id":319,"classUrl":203,"url":320,"keyword":8,"description":321,"questionTitle":322,"media":8,"reply":8,"sortNo":45,"related":8,"createTime":323,"publishDate":8},"1930917207594811393","digital-or-physical-proofs","We provide a free PDF digital proof for approval. If you need to check materials or colors in hand, you can request a physical printed proof.","Do You Provide Digital Or Physical Proofs?","2025-06-06 02:18:32",{"id":325,"classUrl":203,"url":326,"keyword":8,"description":327,"questionTitle":328,"media":8,"reply":8,"sortNo":45,"related":8,"createTime":329,"publishDate":8},"1930917376910475265","approve-the-design","After uploading your file, we will email you a digital proof. Review it carefully for errors, then click 'Approve' to authorize production.","How Do I Approve The Design Before Printing?","2025-06-06 02:19:12",{"id":331,"name":332,"title":8,"url":333,"keyword":8,"description":8,"iconUrl":8,"children":8,"question":334},"1930167659515658241","Product customization tips","product-customization-tips",[335,342,349,356,363,370],{"id":336,"classUrl":203,"url":337,"keyword":8,"description":338,"questionTitle":339,"media":8,"reply":8,"sortNo":340,"related":8,"createTime":341,"publishDate":8},"1734870331286925313","foil-stamping","Foil stamping uses heat to apply metallic foil to paper for a shiny, premium effect. Available in gold, silver, rose gold, and holographic.","What Is Foil Stamping? (Metallic Finish)",40,"2023-12-13 01:38:14",{"id":343,"classUrl":203,"url":344,"keyword":8,"description":345,"questionTitle":346,"media":8,"reply":8,"sortNo":347,"related":8,"createTime":348,"publishDate":8},"1734870459301277698","spot-uv-technology","Spot UV is a clear, high-gloss coating applied to specific areas of your design (like a logo) to create a striking contrast against matte backgrounds.","What Is Spot UV? (Glossy Coating)",41,"2023-12-13 01:38:44",{"id":350,"classUrl":203,"url":351,"keyword":8,"description":352,"questionTitle":353,"media":8,"reply":8,"sortNo":354,"related":8,"createTime":355,"publishDate":8},"1734877229700657153","crack-and-peel","Crack and peel (or back slit) refers to a cut in the sticker backing liner, allowing for easy peeling and quick application.","What Is Crack And Peel (Back Slit)?",42,"2023-12-13 02:05:39",{"id":357,"classUrl":203,"url":358,"keyword":8,"description":359,"questionTitle":360,"media":8,"reply":8,"sortNo":361,"related":8,"createTime":362,"publishDate":8},"1734880530559184898","white-layer","White layer is a base of white ink printed under colors on transparent or metallic materials to ensure opacity and color vibrancy.","What Is White Layer (White Ink)?",43,"2023-12-13 02:18:46",{"id":364,"classUrl":203,"url":365,"keyword":8,"description":366,"questionTitle":367,"media":8,"reply":8,"sortNo":368,"related":8,"createTime":369,"publishDate":8},"1734870956888338434","gold-foil-application","Gold and metallic foils can be applied to most paper boxes, hang tags, business cards, and stickers to add a luxury premium look.","Which Products Can Have Gold Foil?",44,"2023-12-13 01:40:43",{"id":371,"classUrl":203,"url":372,"keyword":8,"description":373,"questionTitle":374,"media":8,"reply":8,"sortNo":375,"related":8,"createTime":376,"publishDate":8},"1734872845386297345","perforation-line","A perforation line consists of small holes punched into the material, allowing customers to easily tear open pouches, boxes, or tickets.","What Is A Perforation Line? (Tear Line)",46,"2023-12-13 01:48:13",{"id":378,"name":379,"title":379,"url":380,"keyword":8,"description":381,"iconUrl":8,"children":382,"question":8},"1686679185100681217","Production & Lead Time","production-lead-time","Understand our production timelines, rush order policies, and what to expect after you place your order.",[383,406],{"id":384,"name":385,"title":8,"url":386,"keyword":8,"description":8,"iconUrl":8,"children":8,"question":387},"1927562121657790466","Processing Time","processing-time",[388,394,400],{"id":389,"classUrl":380,"url":390,"keyword":8,"description":391,"questionTitle":392,"media":8,"reply":8,"sortNo":17,"related":8,"createTime":393,"publishDate":8},"1704486999999164418","turnaround-time","Standard turnaround time is 7-10 business days. Rush printing options (5-7 days) are available for urgent deadlines.","What Is The Turnaround Time For My Order?","2023-09-20 06:25:43",{"id":395,"classUrl":380,"url":396,"keyword":8,"description":397,"questionTitle":398,"media":8,"reply":8,"sortNo":148,"related":8,"createTime":399,"publishDate":8},"1930918461897228289","urgent-or-express-production","Yes, rush production services are available for an additional fee to reduce the lead time to 5-7 business days.","Can I Request Urgent Or Express Production?","2025-06-06 02:23:31",{"id":401,"classUrl":380,"url":402,"keyword":8,"description":403,"questionTitle":404,"media":8,"reply":8,"sortNo":148,"related":8,"createTime":405,"publishDate":8},"1930919160886378498","lead-time-impact","Yes, production lead times are in business days (Mon-Fri). National holidays and weekends are not included in the timeline.","Will Holidays Or Weekends Affect Lead Time?","2025-06-06 02:26:17",{"id":407,"name":408,"title":8,"url":195,"keyword":8,"description":8,"iconUrl":8,"children":8,"question":409},"1927562121661984770","Order Status",[410],{"id":411,"classUrl":380,"url":412,"keyword":8,"description":413,"questionTitle":414,"media":8,"reply":8,"sortNo":148,"related":8,"createTime":415,"publishDate":8},"1930920274318901250","stages-from-order-to-delivery","Order Placed > Artwork Proofing > Approval > Production > Quality Check > Shipping > Delivery. Track progress in your account.","What Are The Stages From Order To Delivery?","2025-06-06 02:30:43",{"id":417,"name":418,"title":419,"url":420,"keyword":8,"description":421,"iconUrl":8,"children":422,"question":8},"1686679937936306177","Returns, Quality & Customer Service","Returns & Customer Support","returns-customer-service","Learn about our return and reprint policies, how we handle quality issues, and how to reach our customer service team.",[423,452],{"id":424,"name":425,"title":8,"url":426,"keyword":8,"description":8,"iconUrl":8,"children":8,"question":427},"1927625898871328770","Returns & Reprints","returns-reprints",[428,434,440,446],{"id":429,"classUrl":420,"url":430,"keyword":8,"description":431,"questionTitle":432,"media":8,"reply":8,"sortNo":148,"related":8,"createTime":433,"publishDate":8},"1930925672156467201","refund-or-free-reprint","We offer free reprints for verified manufacturing defects. Refunds are handled on a case-by-case basis per our return policy.","Do You Offer Refunds Or Free Reprints?","2025-06-06 02:52:10",{"id":435,"classUrl":420,"url":436,"keyword":8,"description":437,"questionTitle":438,"media":8,"reply":8,"sortNo":267,"related":8,"createTime":439,"publishDate":8},"1930920532750942210","order-with-problem","Contact us within 7 days of receiving your order. Please provide photos of the issue, and we will work to resolve it quickly.","What If There Is A Problem With My Order?","2025-06-06 02:31:44",{"id":441,"classUrl":420,"url":442,"keyword":8,"description":443,"questionTitle":444,"media":8,"reply":8,"sortNo":267,"related":8,"createTime":445,"publishDate":8},"1930926191763623937","cancel-order-and-get-refund","You can cancel for a full refund before artwork approval. Once production starts, cancellation fees may apply to cover material costs.","Can I Cancel My Order And Get A Refund?","2025-06-06 02:54:14",{"id":447,"classUrl":420,"url":448,"keyword":8,"description":449,"questionTitle":450,"media":8,"reply":8,"sortNo":267,"related":8,"createTime":451,"publishDate":8},"1930928275338661889","custom-products-return-policy","Due to the custom nature of our products, returns are only accepted for manufacturing errors or damage during shipping.","What Is Your Return Policy For Custom Products?","2025-06-06 03:02:30",{"id":453,"name":454,"title":8,"url":455,"keyword":8,"description":8,"iconUrl":8,"children":8,"question":456},"1927625898871328771","Customer Support","customer-support",[457,463,469],{"id":458,"classUrl":420,"url":459,"keyword":8,"description":460,"questionTitle":461,"media":8,"reply":8,"sortNo":45,"related":8,"createTime":462,"publishDate":8},"1930929872831614978","business-hours","Our customer support team is available Monday through Friday. Check our contact page for specific time zone details.","What Are Your Business Hours?","2025-06-06 03:08:51",{"id":464,"classUrl":420,"url":465,"keyword":8,"description":466,"questionTitle":467,"media":8,"reply":8,"sortNo":267,"related":8,"createTime":468,"publishDate":8},"1930930082957856769","chat-or-email-support","Yes, our support team is available via live chat and email during business hours to answer your custom printing questions.","Do You Offer Live Chat Or Email Support?","2025-06-06 03:09:41",{"id":470,"classUrl":420,"url":471,"keyword":8,"description":472,"questionTitle":473,"media":8,"reply":8,"sortNo":474,"related":8,"createTime":475,"publishDate":8},"1930928706227900418","contact-for-help","Need assistance? Visit our cooperation page or contact our support team via email\u002Fphone for help with custom packaging orders.","How Can I Contact You For Help?",18,"2025-06-06 03:04:13",{"id":477,"name":478,"title":478,"url":479,"keyword":8,"description":480,"iconUrl":8,"children":481,"question":8},"1686679830641815554","Account, Billing & Payments","account-billing-payments","Find answers about invoices, sales tax, discounts, and payment methods for your custom packaging orders at Boyue Printing.",[482,521,545,568],{"id":483,"name":484,"title":8,"url":485,"keyword":8,"description":8,"iconUrl":8,"children":8,"question":486},"1927621054617980930","Billing & Invoices","billing-invoices",[487,493,500,507,514],{"id":488,"classUrl":479,"url":489,"keyword":8,"description":490,"questionTitle":491,"media":8,"reply":8,"sortNo":229,"related":8,"createTime":492,"publishDate":8},"1930868310541385730","download-invoice","Log in to your account, go to 'Order History', select your order, and click 'Download Invoice' to get a PDF copy.","How Can I Download My Invoice?","2025-06-05 23:04:14",{"id":494,"classUrl":479,"url":495,"keyword":8,"description":496,"questionTitle":497,"media":8,"reply":8,"sortNo":498,"related":8,"createTime":499,"publishDate":8},"1930893488692445186","update-the-billing-information","To update billing info after ordering, please contact customer support immediately before the invoice is finalized.","Can I Update Billing Info After Ordering?",12,"2025-06-06 00:44:17",{"id":501,"classUrl":479,"url":502,"keyword":8,"description":503,"questionTitle":504,"media":8,"reply":8,"sortNo":505,"related":8,"createTime":506,"publishDate":8},"1930893909586657282","commercial-invoices-for-order","Yes, we provide full commercial invoices for all international orders to ensure smooth customs clearance.","Do You Provide Commercial Invoices?",13,"2025-06-06 00:45:57",{"id":508,"classUrl":479,"url":509,"keyword":8,"description":510,"questionTitle":511,"media":8,"reply":8,"sortNo":512,"related":8,"createTime":513,"publishDate":8},"1734856106271354881","be-billed-for-order","You will be billed immediately upon checkout. For bulk orders with special terms, payment schedules may vary.","When Will I Be Billed For My Order?",29,"2023-12-13 00:41:42",{"id":515,"classUrl":479,"url":516,"keyword":8,"description":517,"questionTitle":518,"media":8,"reply":8,"sortNo":519,"related":8,"createTime":520,"publishDate":8},"1734856256238694402","billing-address","Yes, for security reasons, the billing address entered must match the address on file with your credit card issuer.","Must Billing Address Match Credit Card?",30,"2023-12-13 00:42:18",{"id":522,"name":523,"title":8,"url":524,"keyword":8,"description":8,"iconUrl":8,"children":8,"question":525},"1927621054617980931","Sales Tax & Import Fees","sales-tax-Import-fees",[526,532,538],{"id":527,"classUrl":479,"url":528,"keyword":8,"description":529,"questionTitle":530,"media":8,"reply":8,"sortNo":45,"related":8,"createTime":531,"publishDate":8},"1930894296330846209","sales-tax-in-price","No, sales tax is not included in the product price. It is calculated and added at checkout based on your shipping address.","Is Sales Tax Included In The Price?","2025-06-06 00:47:29",{"id":533,"classUrl":479,"url":534,"keyword":8,"description":535,"questionTitle":536,"media":8,"reply":8,"sortNo":45,"related":8,"createTime":537,"publishDate":8},"1930897622380363777","get-a-tax-exemption","Yes, submit your valid resale certificate or tax exemption document to our support team to update your account status.","Can I Get Tax Exemption For Wholesale?","2025-06-06 01:00:42",{"id":539,"classUrl":479,"url":540,"keyword":8,"description":541,"questionTitle":542,"media":8,"reply":8,"sortNo":543,"related":8,"createTime":544,"publishDate":8},"1734858223719591938","sales-tax-charge","Sales tax is collected based on your shipping location. If you have a valid resale certificate, you may be tax-exempt.","Will I Be Charged Sales Tax?",37,"2023-12-13 00:50:07",{"id":546,"name":547,"title":8,"url":548,"keyword":8,"description":8,"iconUrl":8,"children":8,"question":549},"1927621054617980932","Payment & Promotion","payment-promotion",[550,556,562],{"id":551,"classUrl":479,"url":552,"keyword":8,"description":553,"questionTitle":554,"media":8,"reply":8,"sortNo":45,"related":8,"createTime":555,"publishDate":8},"1930900991765430274","payment-methods","We accept major credit cards (Visa, MasterCard, Discover, American Express), PayPal, Google Pay, Apple Pay and Wire Transfers for secure and convenient payments.","What Payment Methods Do You Accept?","2025-06-06 01:14:05",{"id":557,"classUrl":479,"url":558,"keyword":8,"description":559,"questionTitle":560,"media":8,"reply":8,"sortNo":45,"related":8,"createTime":561,"publishDate":8},"1930902346357850114","discounts-for-bulk-or-repeat-order","Yes, we offer tiered pricing. The more you order, the lower the unit price. Contact us for repeat customer discounts.","Do You Offer Discounts For Bulk Orders?","2025-06-06 01:19:28",{"id":563,"classUrl":479,"url":564,"keyword":8,"description":565,"questionTitle":566,"media":8,"reply":8,"sortNo":58,"related":8,"createTime":567,"publishDate":8},"1734855989246078977","information-require-for-payment","We need your billing address, credit card number, expiration date, and CVV code. For wires, we need a transaction receipt.","What Information Is Required For Payment?","2023-12-13 00:41:15",{"id":569,"name":570,"title":8,"url":571,"keyword":8,"description":8,"iconUrl":8,"children":8,"question":572},"1930154935490494465","Account Management","account-management",[573,579,585],{"id":574,"classUrl":479,"url":575,"keyword":8,"description":576,"questionTitle":577,"media":8,"reply":8,"sortNo":17,"related":8,"createTime":578,"publishDate":8},"1734813366363926529","update-contact-information","Log in to your account and go to 'Settings' to update your email, phone number, and shipping addresses.","How Do I Update My Contact Information?","2023-12-12 21:51:52",{"id":580,"classUrl":479,"url":581,"keyword":8,"description":582,"questionTitle":583,"media":8,"reply":8,"sortNo":23,"related":8,"createTime":584,"publishDate":8},"1734813492646031362","change-password","Go to 'My Account' > 'Security Settings' to update your password. If you forgot it, use the 'Forgot Password' link.","How Do I Change My Password?","2023-12-12 21:52:23",{"id":586,"classUrl":479,"url":587,"keyword":8,"description":588,"questionTitle":589,"media":8,"reply":8,"sortNo":590,"related":8,"createTime":591,"publishDate":8},"1734813577308057601","cancel-account","Go to 'My Account' > 'Security Settings' to update your account status. Or contact support to delete your account permanently.","How Do I Cancel My Account?",4,"2023-12-12 21:52:43",{"id":593,"name":594,"title":595,"url":596,"keyword":8,"description":597,"iconUrl":8,"children":598,"question":8},"1686680267470188546","General & Business Inquiries","General & Business Questions","general-business","Explore answers about eco-friendly packaging, bulk orders, partnerships, and company background.",[599,622],{"id":600,"name":601,"title":8,"url":602,"keyword":8,"description":8,"iconUrl":85,"children":8,"question":603},"1927628055565668354","Business Partnerships","business-partnerships",[604,610,616],{"id":605,"classUrl":596,"url":606,"keyword":8,"description":607,"questionTitle":608,"media":8,"reply":8,"sortNo":45,"related":8,"createTime":609,"publishDate":8},"1930931277306892290","white-label-oem-service","Yes, we specialize in OEM and white-label manufacturing for brands and resellers, offering blind shipping options.","Do You Offer White-Label Or OEM Services?","2025-06-06 03:14:26",{"id":611,"classUrl":596,"url":612,"keyword":8,"description":613,"questionTitle":614,"media":8,"reply":8,"sortNo":148,"related":8,"createTime":615,"publishDate":8},"1930930931717214210","custom-quote-order","Yes! For large bulk orders, please contact our sales team for special volume pricing and shipping discounts.","Can I Get A Custom Quote For Bulk Orders?","2025-06-06 03:13:04",{"id":617,"classUrl":596,"url":618,"keyword":8,"description":619,"questionTitle":620,"media":8,"reply":8,"sortNo":267,"related":8,"createTime":621,"publishDate":8},"1930930606138560513","businesses-support","Absolutely! We offer low MOQs and design support specifically to help small businesses and startups launch their brands.","Do You Support Small Businesses?","2025-06-06 03:11:46",{"id":623,"name":624,"title":8,"url":625,"keyword":8,"description":8,"iconUrl":85,"children":8,"question":626},"1927628055565668355","Sustainability","sustainability",[627,633],{"id":628,"classUrl":596,"url":629,"keyword":8,"description":630,"questionTitle":631,"media":8,"reply":8,"sortNo":148,"related":8,"createTime":632,"publishDate":8},"1930931725506023425","materials-recyclable","Many of our materials, such as Kraft paper and certain mono-material pouches, are fully recyclable. Check product details.","Are Your Materials Recyclable?","2025-06-06 03:16:13",{"id":634,"classUrl":596,"url":635,"keyword":8,"description":636,"questionTitle":637,"media":8,"reply":8,"sortNo":148,"related":8,"createTime":638,"publishDate":8},"1930932121561567233","eco-friendly-packaging-options","Yes! We offer sustainable packaging solutions including Kraft paper, recyclable pouches, and biodegradable materials.","Do You Offer Eco-Friendly Packaging?","2025-06-06 03:17:47",1785229083279]